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Hi, can you please write a reply to Tom Reilly for me? Keep it under 120 words and make it polite but firm. Don't threaten to leave, we want to stay.

From: Tom Reilly <tom@harbourproperty.example>
Sent: Wednesday, October 28, 2026 4:12 PM
To: Priya Shah <priya@northwind.example>
Subject: RE: Heating at 14 Harbour Street

Hi Priya,

Hope you're doing well. Sorry for the delay, it's been a hectic week. The engineer can only come on November 9, and the replacement part costs $1,850. Let me know if you have any questions.

Cheers,
Tom Reilly
Property Manager | Harbour Property
T: +1 (415) 555-0142  |  M: +1 (415) 555-0199
www.harbourproperty.example
https://www.linkedin.com/in/tomreilly?utm_source=email_signature&utm_medium=email

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.

From: Priya Shah <priya@northwind.example>
Sent: Monday, October 26, 2026 9:40 AM
To: Tom Reilly <tom@harbourproperty.example>
Subject: Heating at 14 Harbour Street

Hi Tom,

The heating in our office at 14 Harbour Street has been broken since October 14. We called twice and nobody came. Our lease says repairs happen within 5 working days, so we would like a rent reduction of 10% for every week it stays broken.

Thanks,
Priya Shah
Office Manager | Northwind Ltd

## Goal
Write a reply to Tom Reilly for me.

## Context
- Subject: Heating at 14 Harbour Street
- Tom Reilly (Wednesday, October 28, 2026 4:12 PM): The engineer can only come on November 9, and the replacement part costs $1,850.
- Priya Shah (Monday, October 26, 2026 9:40 AM): The heating in our office at 14 Harbour Street has been broken since October 14. We called twice and nobody came. Our lease says repairs happen within 5 working days, so we would like a rent reduction of 10% for every week it stays broken.

## Constraints
- Don't threaten to leave, we want to stay.

## Output
Keep it under 120 words and make it polite but firm.